Terms of Service
Clear terms and conditions governing our services and your use of our platform. Built on fairness and transparency.
Key Terms Summary
Clear Agreements
Transparent terms with detailed service descriptions and expectations.
IP Protection
Clear intellectual property rights and ownership terms.
Fair Billing
Transparent pricing and payment terms with clear refund policies.
Mutual Respect
Terms that protect both parties and promote successful partnerships.
Acceptance of Terms
Agreement to Terms
By accessing and using Ravana Solutions's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Legal Capacity
You represent that you are at least 18 years old and have the legal capacity to enter into these terms. If you are acting on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
Modifications
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or prominent website notice. Continued use of our services after modifications constitutes acceptance of the updated terms.
Our Services
Service Description
Ravana Solutions provides premium digital services including SaaS development, web development, digital marketing, SEO services, and related consulting. Our services are provided subject to availability and may be modified or discontinued at our discretion.
Service Level Commitments
We commit to providing high-quality services with professional standards. Specific deliverables, timelines, and performance metrics will be detailed in individual service agreements or statements of work.
Third-Party Integrations
Our services may integrate with third-party platforms and tools. While we strive to ensure compatibility and functionality, we are not responsible for third-party service availability, performance, or changes that may affect our services.
User Responsibilities
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Content and Information
You are responsible for the accuracy, completeness, and legality of all content and information you provide to us. You warrant that you have the necessary rights to share any materials provided for our services.
Compliance
You agree to comply with all applicable laws, regulations, and these terms when using our services. You will not use our services for any illegal, harmful, or unauthorized purposes.
Cooperation
You agree to provide reasonable cooperation, information, and access necessary for us to perform our services effectively. Delays caused by lack of cooperation may affect project timelines and deliverables.
Payment and Billing
Payment Obligations
You agree to pay all fees and charges associated with your use of our services as specified in your service agreement. Payment terms, including due dates and accepted payment methods, will be outlined in your specific agreement.
Billing Cycles
Billing cycles and payment schedules vary by service type and will be specified in your service agreement. Recurring services will be billed according to the agreed schedule until cancelled or modified.
Late Payments
Late payments may result in service suspension and additional fees. We reserve the right to charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Refunds
Refund policies vary by service type and will be specified in your service agreement. Generally, custom development work and completed services are non-refundable, while unused portions of subscription services may be eligible for pro-rated refunds.
Intellectual Property
Ownership of Deliverables
Upon full payment, you will own the custom work products specifically created for you, excluding our pre-existing intellectual property, tools, methodologies, and general knowledge. Ownership terms will be detailed in your service agreement.
Our Intellectual Property
We retain ownership of our proprietary tools, methodologies, frameworks, and any pre-existing intellectual property used in providing services. You receive a license to use deliverables but not to our underlying intellectual property.
Third-Party Rights
Some services may incorporate third-party software, tools, or content. You are responsible for complying with all third-party licensing terms and obtaining necessary permissions for your use of such materials.
Portfolio Usage
We reserve the right to use completed projects in our portfolio and marketing materials unless otherwise agreed in writing. We will respect confidentiality requirements and obtain approval for sensitive projects.
Limitations and Disclaimers
Service Availability
While we strive for maximum uptime, we do not guarantee uninterrupted service availability. We may perform maintenance, updates, or experience technical issues that temporarily affect service access.
Performance Disclaimers
We cannot guarantee specific business results, traffic levels, conversion rates, or other performance metrics from our services. Results depend on many factors beyond our control, including market conditions and your business execution.
Third-Party Dependencies
Our services may depend on third-party platforms, APIs, or services. We are not liable for third-party service disruptions, changes, or limitations that may affect our service delivery.
Limitation of Liability
Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.
Termination
Termination by Either Party
Either party may terminate ongoing services with appropriate notice as specified in the service agreement. Completed work and one-time projects are not subject to termination except for breach of terms.
Effect of Termination
Upon termination, your right to use our services ceases immediately. You remain obligated to pay for services performed before termination. We will provide reasonable assistance in transitioning completed work to you or your designated provider.
Survival
Provisions regarding payment obligations, intellectual property, confidentiality, and limitations of liability survive termination of these terms and any service agreements.
General Provisions
Governing Law
These terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your Jurisdiction].
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Entire Agreement
These terms, together with any applicable service agreements and privacy policy, constitute the entire agreement between you and Ravana Solutions regarding the use of our services.
Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.
Questions About These Terms?
Our legal team is available to clarify any questions about our terms of service and how they apply to your specific situation.